• Answering phones from customers professionally, responding to customer inquiries and sales.
• Researching required information using accessible resources.
• Providing customers with the organization’s service and product information.
• Identifying, escalating priority issues and reporting to the high-level management.
• Following up complicated customer calls where required.
• Completing call logs and call reports as necessary and updating them in the database.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.

Job Requirements:

• High degree of proficiency with MS Office Skills.
• Accurate data entry skills.
• Must be able to work well with others in a positive and collaborative manner.
• Ability to work in a fast paced environment.
• High school Diploma or GED required.
• Strong customer service experience.
• Must enjoy working in a call center environment.

Salary: $8.25 – $14.00 per hour